This describes my experience with the work carried out by Joseph The Worker, to renovate and repair our house in a Melbourne suburb, a home built in the 1930s. This was a major project which extended over eight months, from March to October 2017, which was managed by Joseph The Worker while the owners were in Europe, preparing for the move to Australia at the end of October.
The choice for Joseph The Worker was made after a detailed discussion in Melbourne in February in which Joe listened carefully to all the features we wanted to have, and in which he asked good questions to make things clearer and then made proposals and suggestions, while leaving us the space to think about details and make our own decisions. This preparatory process proved to be well done and had a positive effect on the final result.
Another factor in the choice was that on his good web-site, was the statement that JTW aimed to be an ethical tradesman. This was appealing to me, though we know it is one thing to say this, and another to actually practice it, as it is not easy to be.
Then the keys were given to JTW and the work began, while we were far away in Europe. Communications from JTW were very good, full details were shared, by email and phone calls. Making decisions on details was made convenient by the clear, detailed messages. Using a project system with first a project plan and budget for each part or room and then clarifying questions and finally paying one half, before the work was done and the other half was paid after completion of the specific part.
Splitting the big project into many small ones proved a good system and suited me very well. No problems or accounting difficulties took place during the whole period and the work was each time implemented just as promised in each project description. Photos were regularly sent to give an impression of progress. This led to a very good result overall, as it was clear step by step and each item could be understood and discussed.
When we reached Melbourne in October, JTW met us and gave us a professional tour and review of the renovations done, during the 'hand-over'. To see the results with our own eyes was very positive and we were pleased overall with the quality of the work. This applied especially to the new bathroom, the painting and plastering inside and outside. the rendering and the excellent wooden floors. A complex project had been well planned and carried out, by good workmen, chosen and coordinated by JTW.
I can also conclude, after experiencing this whole complex process in close contact with JTW over the months, that the answer to the question, "is JTW an Ethical Tradesman?" is really "Yes, definitely".
John and Marion Garbutt, Ivanhoe